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The Check-in Sessions - Live!

Guest behavior is shaking up the short-term rental market with a deluge of tech, fierce OTA vs. direct booking battles, and increasingly tough conditions.

Join Ade, Nihal, and guest experts for practical tips, insights, and open discussions to elevate your guest experience above the rest.
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Season 1:
Getting to
grips with Chargebacks

Lets face it, Chargebacks are a nightmare. They disrupt everything from cash flow, to your time (and your sanity).

For Season 1 we've called in the Chargeback cavalry. We'll be joined by, Xavier ("Zav"), Cian ("Kee-An") and Andrea, experts in Chargeback claims. Collectively they've have worked through thousands of chargebacks and maintained a super 80% success rate.

Your hosts:

Ade
Ade Risidore
Chief Marketing Officer
Nihal Salah
Nihal Salah
Customer Education Lead

Your experts:

Xavier Jolly.
Xavier Jolly
Client Success Manager
cian mccormack
Cian McCormack
Senior Chargeback Specialist
Andrea Bures
Andrea Bures
Chargeback Specialist

Session Schedule

Session 1

The basics:
What is a chargeback and why do I get them?

Thursday, July 11th, 10 am PT
Let's get our hands dirty with chargeback basics! You'll learn what chargebacks are, why they happen, and the most common reasons behind them. We'll walk you through the entire chargeback process step-by-step.

What you’ll learn:

  • The theory vs. reality of chargebacks
  • The most common chargeback reasons in STR
  • The chargeback process: initiation to resolution
  • High-level prevention strategies

What we'll do:

  • Live Q&A
Session 2

Disputes:
Winning and avoiding chargebacks

Thursday, August 8th, 10 am PT
So you get chargebacks, but what documentation do you need to dispute them? We'll show you how to set up policies and best practices to protect your business from chargebacks.

What you’ll learn:

  • Deep dive into chargeback reasons
  • Essential documentation for effective disputes
  • Implementation of strong cancellation policies
  • Best and worst practices for managing chargebacks

What we'll do:

  • Live booking policy review (volunteers wanted)
Session 3

Mastery:
Strategies and tools to stay ahead of chargebacks

Thursday, September 12th, 10 am PT
In our final session, we'll dive into advanced strategies to prevent and manage chargebacks. From virtual check-ins to handling fraud and complex cases, you'll level up your chargeback management skills!

What you’ll learn:

  • Guest verification techniques
  • Managing last-minute bookings and fraud risks
  • Preparing for chargebacks with proper documentation
  • Dispute strategies for uncommon chargebacks

What we'll do:

  • Live Q&A