Below are frequently questions and answers. If you can not find what you are searching for feel free to contact us.

How do e-Checks work?

You collect the Transit Routing Number and account number, which can be found on the MICR line at the bottom of your customer's checks. After you enter the transaction, it processes just like depositing a paper check, except that you don't have to take it to the bank. You see cleared funds in your account just a few days after you take the transaction. It's not instantaneous, like a credit card authorization, so I wouldn't recommend it for last-minute weekend specials, but for the transactions that take place well ahead of time, they're easier and you don't have to wait for a check to arrive in the mail.

I have repeat guests already who are not early adopters of technology. Why should I push them to do things differently when our current method already works?

You don't need to push your existing repeat customers to adopt new methods. But they're not getting any younger, and even if their children continue their family traditions as they take charge, their expectations of the buying experience have already been shaped by technology.

I've never used any of the social network sites. How do I get a page up on them?

We'll send you a pdf via email that explains how to establish your presence on Facebook and Twitter. It's really very easy. Once you do that, setting up a profile on YouTube and uploading videos there are easy too.

How do I build my fan base on my social networking sites?

Capture email addresses. Let your guests know that you have a fan page and encourage them to find you. Let them know you'll be putting photos up of the places they'll see and activities around the area ahead of their stay and encourage them to add you.

How can I enter the corporate retreat market?

Look closest to you. Seek out the larger companies in your area and send marketing materials to their HR professionals. Find the group outings that would be suitable team-building activities and build your marketing materials around them. Make sure that your activities are designed for groups whose sizes you can accommodate.

How do I get my owners to agree to extend discounted rates to repeat guests?

Document your results. Take a look at how many repeat guests you create after you institute your rewards club, and sell the owner on the lift they'll get in discounting rates. If your guests plan on repeating, they'll respect the property even more, and that's the best guest you can attract. They'll develop an emotional attachment to the property they enjoy year after year, and that's good for everyone.